- Reservations are confirmed after you receive a written confirmation and transfer a deposit payment.
- On the day of arrival the rooms are available from 3 pm; on the day of departure the rooms have to be vacated by 11 am.
- Payment: We accept cash payments (please note the Italian cash payment limit), cheque or credit card (except Diners and AMEX).
- This is a no-smoking hotel. You can smoke outdoors.
- Unfortunately we are not able to guarantee floor level, location or room number within a certain category.
- The cancellation must be made by a unilateral written declaration and has to be at the latest within the periods mentioned below (30, 15 or 8 days) before the agreed date of arrival of the guest (s) in the hands of the accommodation provider.
- The agreed total price is the rate for accommodation, board and other services that were agreed.
- In case of no-show without cancellation 70% of the agreed total price will be charged.
- If the booked amount of beds is not used or cancelled, the percentage applies to the agreed rate for the non-used or cancelled beds.
Our cancellation policy terms:
- Cancellations can be made free of charge up to 30 days before arrival
- Cancellations made 29 – 15 days before arrival: 40% of the booked package
- Cancellations made 14 – 8 days before arrival: 60% of the booked package
- Cancellation from 7 days before arrival and no-show: 70% of the booked package
Regulation in case of early departure:
- in case of the early departure of a guest / guests, the guest or the person who has booked the stay has to pay the full rate for the amount of days they stayed
- and 70% of the agreed total price for the remaining days
Travel cancellation insurance
- To avoid expenses we suggest you take our travel insurance.